Help
FAQ
How do I change my password or username for this site?
To change your password and/or your username, log in and go to the Account page. You can find your log in credentials in your THRIVE Welcome email and at the bottom of every THRIVE Monday Moment email. You can search your inbox for emails starting with [THRIVE].
What happens when I can’t make a scheduled Office Hours call?
If you can’t make a weekly Office Hours call, but have a question or two (or more!), you can submit questions by emailing support@210consulting.org before the call, and Jenny will record a video answer for you.
Recorded answers will be posted on the appropriate monthly content page within 24 business hours after the scheduled Office Hours call, so everyone can benefit from the questions and answers. However, if your question is private, just make a note of that in your email request, and the answer will not be posted.
How long does it take to see an answer to my question in Ask Jenny?
Your question will typically be answered within 48 business hours, depending on the amount of questions coming in.
How do I update my credit card information?
To change or update your credit card on file, simply log in and go to the Account page.
You can find your log in credentials in your THRIVE Welcome email and at the bottom of every THRIVE Monday Moment email. Search your inbox for emails starting with [THRIVE].
Where can I find the Membership Terms & Conditions of Service?
Where can I find my billing date?
You can find your billing date (“next payment date”) on the Account page.
You can find your log in credentials in your THRIVE Welcome email and at the bottom of every THRIVE Monday Moment email. Search your inbox for emails starting with [THRIVE].
Do I need to give you notice to cancel my membership?
We require 7 days notice in order to process your request. You can cancel by submitting the CANCELLATION REQUEST FORM. If you are scheduled to be charged again within 7 days (7 days before 12:01am Central time on the billing date), you should expect to be charged for that month, but not for future months. We cannot issue refunds or pro-rate for any reason due to the electronic nature of the product. Please note if you cancel and then choose to return, you will return at whatever the rate is at the time you choose to return + you will only have access to the monthly content from the returning month forward.
How do I cancel my membership?
We’ll hate to see you go, but you’re free to cancel when you decide the time is right for you. We do require 7 days notice in order to safely process your request. You can cancel by submitting the CANCELLATION REQUEST FORM. If you are scheduled to be charged again within 7 days, then you should expect to be charged for that month, but not for future months. Your cancellation request will not be processed in time to avoid another month’s charge, if the form is not received 7 days before 12:01am Central time on the billing date. (For example, if your billing date is January 23rd, then the cancellation request form must be received prior to 12:01am on January 16th.) We cannot issue refunds or pro-rate for any reason, whether you’re on a monthly or annual payment schedule, due to the electronic nature of the product.
Please be aware that once your cancellation is effective, you will lose access to the Site and all its content, and lose all the benefits of being a member, and you will be unable to log in to the Site after that time. And please note if you cancel and then choose to return at a later date, you will return at whatever the current rate is at the time you choose to return, plus you will only have access to the monthly content from the returning month forward – you will not have access to previous months’ content.